Moroccan National Airlines Royal Air Maroc has reacted sharply to a viral video of Liberia’s Deputy Information Minister for Press and Public Affairs Eugene Fahngon, In which he was seen engaging airlines official on the ill-treatment of Liberian nationals traveling with the airline.
In the video, Fahngon is heard saying
“There are courts in Liberia and if you can’t pay US$100.00 dollars to put them in a hotel, you will pay thousands in Liberia.”
But the Airline in a press release criticized the Minister’s action noting that accommodations, meals, and ground transportation were offered to all passengers traveling on the onward flight to Liberia.
The Moroccan Airline said due to visa restriction, fifty Liberians were not allowed to exit the airport’s international zone while ten passengers of different nationalities including Liberians who have dual American citizenship and do not require visa were transferred to hotels in Casablanca.
The Moroccan Airline said it denies strongly any accusation of discriminations towards Liberian passenger stating that the Minister spoke without any authentication.
“Additionally, Royal Air Maroc firmly denies the false accusation of discriminatory treatment put forward by the Liberian official (unfortunately without any authentication) and reported on online media outlets. The company feels necessary to set the record straight and highlight all the effort deployed to ensure that its clients were given the best treatment” the airline statement said.
According to the Airlines, after flight AT-567 was canceled, Passengers were informed that the company will provide them with Accommodation, Meals and Ground transportation in accordance with International Rules.
“Following Unfounded information relayed by some websites and social media channels concerning the passengers of flight Royal Air Moroc AT-567 from Casablanca to Monrovia on 10th August 2018, the national airline wishes to make the following clarification:
Flight AT 567 from Casablanca to Monrovia on 10th August has been cancelled due to technical issues. Sixty passengers on the onward flight bound for the capital of Liberia were informed that they will have to fly on the following day and that the company will provide them with accommodation, meals, and ground transportation in accordance with rules in force. As the result, ten passengers of different nationalities including Liberians who have dual American citizenship and do not require visa –were transferred to hotels in Casablanca” the release said.
The Release also said
“However, about fifty Liberian passengers who were not holding a transit visa were not allowed to exit the airport’s international zone. Liberian citizens are subject to visa requirement to enter the Moroccan soil. The company looked after these passengers at the airport and provided them with accommodation and meals at the airport lounge.”
“We are proud to be one of Africa’s favorite airlines. Royal Air Maroc has won the Skytrax Award for the best African and regional airline for the fourth time in a row, as a result of our efforts and focus on continuously improving our services. Today, we are connecting 32 cities in Africa, to further contribute to facilitate clients ’travel worldwide. Thanks to the traffic generated by Royal Air Maroc Casablanca has become a key player in Africa. Its strategic hub has contributed to connect the continent to the rest of the world.” The release concluded.